Contact

Tell us what you run, and what you want it running on

Onboarding, questions before you commit and support for a live instance all arrive through the same form. It reaches the people who operate the infrastructure, and the answer comes back from one of them rather than from a ticket robot.

Reply within 1 working dayNo sales sequenceOnboarding is a conversation

Enquiry

Send a message

Name, email and the message are the only fields we need. The broker and the number of broker accounts just save a round trip, because they are the first two things we would ask you anyway.

Your name

Phone (optional)

Only used if a call is faster than email.

What is this about?

Your broker (optional)

The account you would connect. You hold it; we never open one for you.

Broker accounts to connect (optional)

One dedicated address is issued per broker account, so this shapes the quote.

Message

What you run today and what you want it running on. Never send passwords, API keys or broker TPINs: we will never ask for one.

I agree that triStack AlgoTrader may store these details and contact me about this enquiry, as set out in the Privacy Policy and Terms of Service.

We reply within one working day.

Direct contact

Skip the form if you prefer

Support: [email protected]
One address for everything: a live instance, a broker connection, a whitelisting problem, invoicing and GST.
Hours: Monday to Friday, 8:00 AM to 5:00 PM IST
Support desk hours, which are not the same thing as your instance's hours: it runs on the schedule you configure, including while nobody here is at a desk.
Status: trade.quantgrid.in/status
Check here first if something looks wrong mid-session, before you write in. Planned maintenance is announced there too.

Never send these

No passwords, no API keys or secrets, no broker TPINs and no OTPs, in this form or in an email. We will never ask for any of them, and anything that does is not us. An order id, a timestamp and a screenshot with the credentials cropped out are all we need.

After you submit

What happens next

It reaches a person
Every submission is delivered to the people who operate the instances. There is no chatbot in front of it and no sales sequence behind it.
You get a written reply
Within one working day, usually the same day if you write during desk hours (Monday to Friday, 8:00 AM to 5:00 PM IST). The reply answers your question directly and says exactly what we would need from you next.
If it is onboarding, a short checklist
Which broker holds the account, how many broker accounts you would connect, and what you intend to run. We provision from that, hand you the dedicated address, and you register it in your own broker's console before anything trades.

Why there is no sign-up button

Onboarding is a conversation

An instance has to exist before there is anything to log in to: a database created for you, an egress address allocated to you alone, and that address registered in your own broker's developer console before a single order can reach the exchange. A registration form could not do any of that, so we did not build one. What we do instead is read what you wrote, tell you whether this fits, and say what your broker will need from you.

Answers now

If you would rather not wait for a reply

Two pages cover most of what people write in to ask. Both are on this site, no form required.

Frequently asked questions

Whether we ever see your broker password, whether your data touches anyone else's, why your broker insists on a dedicated static IP, what you can export, and what happens to an open position if you stop paying.

Read the FAQ

Security and isolation

What one tenant per instance means as a deployment boundary rather than a filter in a query, who holds the broker credentials, how they are stored, and what is logged where you can read it.

Read it

The engine addresses NSE, BSE, NFO, BFO, CDS, BCD, MCX and NCDEX, covering equity, futures and options, currency and commodities. What you can actually trade is set by your own broker's API and your own entitlements with them, not by us.

Found a defect rather than a question? Report a bug. Missing something you need? Request a feature. Both go to the same queue as this form.

Grievance

Grievance Officer

If something we did is not put right through support, escalate it here. The Grievance Officer is named under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and complaints are acknowledged in writing.

Officer: Ashutosh Mishra
Email: [email protected]
Write here and the complaint is on record. Email is the route the rules require us to publish, and it is enough on its own.

Registered office

Tristack Technologies LLP

B-35, Vinoba Kunj ApartmentsSector 9, RohiniDelhi 110085India

LLPIN: ACP-3743
GSTIN: 07AAYFT2516N1ZF
PAN: AAYFT2516N
TAN: DELT25460B

Tristack Technologies LLP is the entity you contract with, the entity that raises your GST invoice and the entity named in the Terms. triStack AlgoTrader is the brand and the product.

Compliance

Before you write

triStack AlgoTrader is managed hosting for trading software you operate yourself. Tristack Technologies LLP is not registered with SEBI in any capacity, publishes no signals or recommendations, never handles your funds, and guarantees no return. Trading in securities carries a substantial risk of loss, and you are solely responsible for your trades.

We cannot answer questions about what to trade, and we will not. Ask us about the infrastructure or the software and we will go as deep as you like.

Read our compliance position