Disclaimer

Scope of this disclaimer

This disclaimer applies to trade.quantgrid.in, to every page on it, to the triStack AlgoTrader software running on any instance we operate for you, and to any communication you receive from us: email, alerts, dashboards, documentation and support replies. By using the website or the service you accept it.

It is part of a set. The Terms of Service govern the contract, the risk disclosure sets out the risks of trading and of automation, the compliance page explains our regulatory posture and what remains open on it, the service delivery policy covers what is delivered and when, and the refund and cancellation policy covers billing. Where this disclaimer and the Terms address the same subject, the Terms prevail.

No advice, no SEBI registration

The following statements are exact and are not qualified anywhere else on this site:

• Tristack Technologies LLP is not registered with the Securities and Exchange Board of India (SEBI) in any capacity: not as an Investment Adviser, not as a Research Analyst, not as a Portfolio Manager, and not as a stock broker. It does not hold, and does not claim, any SEBI registration.
• triStack AlgoTrader does not give investment advice, tips, calls, signals, buy or sell recommendations, or any opinion on any security. Nothing on this website or in the software is a recommendation to trade.
• triStack AlgoTrader does not sell strategies and does not publish any. Every algorithm that runs on your instance is one you wrote or chose to run, and you can read, change or delete it at any time.
• triStack AlgoTrader never holds, receives or handles your funds or securities. Money and holdings stay with your own SEBI-registered broker throughout, in an account in your name that you opened.
• triStack AlgoTrader does not manage your account and does not exercise discretion over it. The software executes only the instructions your own code and your own configuration produce.
• triStack AlgoTrader does not offer, promise or imply any profit, assured return or performance outcome, and does not share in your profits or losses.
• You choose your broker, you write your strategies, you set your own limits, and you remain solely responsible for every order placed in your account and for every consequence of it.

Nothing on this website is a solicitation to trade any security, and nothing produced by the software should be read as an opinion on any instrument. Feature names, screenshots, sample symbols and example strategies are descriptions of software behaviour, not views on a market and not templates we recommend you trade.

No guaranteed outcome

Tristack Technologies LLP makes no promise, express or implied, about any financial result you may experience while using triStack AlgoTrader. There is no assured return, no minimum outcome, no capital protection and no compensation for a losing trade. Trading in securities and derivatives carries substantial risk, and you can lose more than your initial capital in leveraged segments.

The claims we make are claims about infrastructure, and we stand behind them: your own database on your own volume, a static egress address reserved to you and shared with nobody, your own engine processes, and an order record on your instance that you can read and export. Reliable infrastructure is not a good trading outcome, and we will never present one as the other. A well-run machine executing a losing strategy produces a reliable loss.

The scope is stated too, and it is set by your broker rather than by us. The engine addresses NSE, BSE, NFO, BFO, CDS, BCD, MCX and NCDEX, covering equity, futures and options, currency and commodities. What you can actually trade is set by your own broker's API and your own entitlements with them, not by us.

No price is published on this site. Pricing depends on the size of your instance, how many broker accounts you connect and the support you need, so it is quoted rather than listed. Tell us what you run and you will get a written quote with GST shown separately. Nothing on the pricing page is an offer capable of acceptance until it appears on a written quotation issued to you.

The software runs your instructions, and only yours

This cuts both ways, and the second half is the one that costs money. The software will execute a defective strategy exactly as faithfully as a sound one, at the same speed, without pausing over an absurd quantity or an obviously wrong side. Whether a strategy is correct, whether it is appropriate for the instrument, and whether it should be running at all today are questions only you can answer.

Where a strategy came from somebody else, whether bought, copied or given, running it makes its behaviour yours. We are not a party to how you obtained it and express no view on it.

Past performance and sandbox results

Past performance of any strategy, any trading system or any individual trader does not indicate future results. A sequence of successful trades carries no information about the next one. Any historical figures, logs or screenshots you see anywhere, whether produced by your own instance, by a broker or by a third party, are records of what happened once and are not a projection.

triStack AlgoTrader publishes no performance record, endorses none, and verifies none. We do not run a leaderboard, do not rank strategies, and have nothing to sell you that claims a return.

How it can fail

We do not guarantee that every order your strategy intends will reach the exchange, or that one that does will execute at the price you modelled. These are the failure modes. They are stated in full rather than buried:

A defect in your own strategy

A sign error, an exit path that is never reached, an unbounded retry loop, a hard-coded lot size or a schedule in the wrong timezone will each produce exactly the outcome it describes. We did not write your code, do not review it and cannot detect its defects.

Your instance being unreachable

If your instance is unreachable, orders it would have placed are not placed, and nothing is replayed when it comes back: a strategy that missed an entry has missed it. Trading through a broker terminal is always available to you as a fallback, because the broker account is yours and we never stand between you and it.

Broker API outage, throttling or rejection

Your broker's API can go down, queue, rate-limit or reject an order outright. The instance records the rejection and can alert you, but it cannot place an order a broker refuses to accept.

Broker session or token expiry

Indian broker access tokens expire on the broker's schedule, for most of them daily around 3:00 AM IST. Until the session is renewed, that account cannot be read from or traded through, whether or not your strategies are running.

The dedicated address not being registered, or the rule changing

Which operations a broker checks the address on, and from when, is the broker's own rule and can change without notice. Confirm the current position with your broker before you rely on it, and tell us if they need something different: reallocating an address is routine.

Insufficient funds or margin

An order that needs more margin than the account holds is rejected by your broker. Funding and margining the account for the size your strategy takes is yours to do.

Exchange halt, circuit or ban period

A circuit limit, a trading halt, a scrip in the F&O ban period, a freeze quantity or a market-wide suspension will block an order regardless of what your strategy decided.

Market data gaps and stale prices

Feeds drop and reconnect. A strategy that assumes an unbroken tick stream can act on a stale price, or miss the tick that would have triggered its exit. An indicator computed on a partial candle is not the indicator you tested.

Symbol, expiry and lot-size changes

Contracts roll, lot sizes are revised and symbols change. Code written against the old specification keeps running against the new one, and the exchange rejects what no longer fits.

Platform defects, upgrades and maintenance

The software contains defects, and an upgrade can change behaviour your code depended on. Planned work is scheduled outside NSE and BSE market hours wherever it can be, and you are told before it happens.

Connectivity and infrastructure

Internet failure, routing problems, data-centre incidents or power loss at any point between your instance, your broker and the exchange.

Your own configuration

A quantity entered wrongly, a limit set too low, a strategy left enabled over a weekend, a schedule you forgot to disable. The software executes what is configured, including when the configuration is a mistake.

Each of these is written to the record on your instance with a timestamp and your broker’s own response, and you can read and export that record whenever you like. Reconstructing what happened is always possible. Undoing it is not. Monitor your accounts during market hours rather than assume your strategies are running: the risk disclosure explains why that assumption is the most expensive mistake an automated setup can make.

Availability, and what we do not promise

We run the infrastructure your instance sits on: the host, the isolated database, the dedicated egress IP and the engine process. Your strategies run on the schedule you configure, and starting, stopping and squaring them off remains yours to do. Planned maintenance is scheduled outside NSE and BSE market hours wherever it can be, and you are told before it happens.

Support hours are Monday to Friday, 8:00 AM to 5:00 PM IST. That is when a person answers email. It is not a statement about when your instance is running, and the two must not be read as the same thing. What we operate, how maintenance is announced and how incidents are communicated are described at trade.quantgrid.in/status.

Software provided as is

To the fullest extent permitted by law, the service and the software are provided “as is” and “as available”, without warranty of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the software will be uninterrupted or error-free, that every defect will be corrected, or that it will meet a requirement you have not agreed with us in writing.

Planned maintenance carried out with notice, and a restart needed to apply a security patch, are part of the service as described rather than failures of it. Nothing here excludes liability that cannot lawfully be excluded, including liability for fraud.

Your account, your responsibility

You are solely responsible for:

• Every order placed in your accounts, including every order your own strategies placed exactly as they were written.
• The strategies you run: writing them, testing them, setting their limits, scheduling them, and stopping them when you no longer want them running.
• Registering your own developer application at your broker, and registering the dedicated address with them. Only the account holder can do that, and it is the usual reason a working instance places no orders.
• Keeping broker sessions authorised, keeping your instance credentials private, and revoking API access at your broker when you stop using the service.
• Funding and margin in every account you trade, and the consequences of a shortfall, including broker penalties and auction charges.
• Your own compliance obligations, including any arising from operating accounts for family members or other people, and any requirement your broker or exchange imposes on the algorithms you run.
• Your tax position. triStack AlgoTrader produces records, not tax advice or tax computations. Capital gains, speculative and business income treatment, advance tax, audit thresholds and GST on your own activity are matters for you and your chartered accountant.

Third parties and trademarks

The software connects to brokers through their official APIs and depends on those third-party services, on exchange systems, on cloud infrastructure and on public networks. We do not control them, we are not responsible for their availability, their data, their charges or their decisions, and their own terms apply to you directly as their customer.

Every broker name used on this site is the trademark of its owner, and they are named only to identify which APIs the software can connect to. Naming a broker does not imply that the broker sponsors, endorses, certifies or is affiliated with Tristack Technologies LLP. The full notice appears in the footer of every page, and the current list is on the brokers page.

Content on this website

The material on trade.quantgrid.in is published for general information about the service. We take care to keep it accurate, but we make no representation that it is complete, current or free of error, and broker support, technical details and commercial terms can change without notice. Where a statement here and a statement on a written quotation or order form issued to you disagree, the document issued to you governs.

Statements about what the software does describe its behaviour under normal conditions. They are not commitments about any individual order.

This website and the application are separate deployments on separate hosts: trade.quantgrid.in is this site, and trade.quantgrid.in is where an instance is served. A change to one does not imply a change to the other.

Liability

To the extent permitted by law, Tristack Technologies LLP, its partners, employees and suppliers are not liable for any trading loss, loss of profit or revenue, loss of opportunity, loss of data, or any indirect, incidental, special or consequential damage arising from your use of, or inability to use, triStack AlgoTrader, whether the claim is framed in contract, tort, statute or otherwise. The limits and the aggregate cap on our liability are set out in the Terms of Service and apply here in full.

No refund is available for a trading loss in any circumstance. That is stated in the refund and cancellation policy and it is not negotiable, because we do not choose what you trade and do not control the outcome.

Questions and updates

This disclaimer is published by Tristack Technologies LLP, the limited liability partnership that operates triStack AlgoTrader, contracts with you and invoices you. LLPIN ACP-3743, GSTIN 07AAYFT2516N1ZF. Registered office: B-35, Vinoba Kunj Apartments, Sector 9, Rohini, Delhi 110085, India.

This disclaimer is effective 23 August 2026 and may be revised. The version published on this page is the one in force, and the date at the top of the page is the date it took effect.

Ask us anything about it at [email protected], or reach the Grievance Officer, Ashutosh Mishra, at [email protected]. General questions go to [email protected] or through the contact page, Monday to Friday, 8:00 AM to 5:00 PM IST. What we operate and how incidents are communicated is described at trade.quantgrid.in/status.